IPitomy IP1100+ PBX Administrator Guide - Manual (Page 230)

IPitomy IP PBX Admin Guide
2011 Copyright  IPitomy Communication, LLC 212 v4.0.1
www.ipitomy.com
Max Call Length
Longest duration of an answered call.
Agents Tab
Figure 123 – Reports Queue Graphs Agents Tab
The Agents tab displays details for queue members.
Sections/Fields Description
Queue
Time spent on queue calls. Number of calls displayed in parenthesis.
Inbound
Time spent on inbound, non-queue calls. Number of calls displayed in
parenthesis.
Outbound
Time spent on outbound, non-queue calls. Number of calls displayed in
parenthesis.
Internal
Time spent on internal, non-queue calls. Number of calls displayed in
parenthesis.
Pause Time
Time spent paused out of the queue. Number of calls displayed in
parenthesis.