IPitomy IP1100+ PBX Administrator Guide - Manual (Page 225)

IPitomy IP PBX Admin Guide
2011 Copyright  IPitomy Communication, LLC 207 v4.0.1
www.ipitomy.com
Sections/Fields Description
Date/Time The date and time of the call.
Direction
Defines where the call originated:
Internal: The call took place entirely within the PBX
Outgoing: An internal entity made a call out a trunk.
Incoming: An external party made a call inbound over a trunk.
Source The originating party for the call.
Destination The end location for the call.
Trunk Defines which trunk was used for the call.
Duration The length of the call in hours:minutes:seconds.
Status
The status describes the final state of a call through the PBX:
Adandoned: Call entered a Queue, but the caller hung up before the
call was answered or met the failover requirement.
ChanUnavail: No channel was able to be created for the call due to a
possible error state for the intended destination.
Agent Completed: Connected Queue call was terminated at the
extension.
Hangup: Call to a Menu, but the caller hung up before taking any
actions.
Caller Completed: Connected Queue call was terminated at the calling
parties end.
Cancel: Call from an Extension, but the caller hangs up before the call
is connected.
Answer: A connected call.
No Answer: A call that met the ring time of an extension without being
answered.
Timeout Exit: Call to a Queue that meets the Timeout.
VM Not Left: Call ended with the caller being sent to voicemail where
they did not leave a message.
VM Left: Call ended with the caller being sent to voicemail where they
left a message.
Transferred: Connected call successfully transferred.
Busy: Call out a trunk returned busy status, or extension was busy.
- : Defines the call is still active, and the status will update when
completed. Click on the call record for details.
Exited Empty Queue: Call to Queue that follows Exit Empty rule.
Exited With Key: Call to Queue that follows the Exit Menu key press.
Table 80 - CDR Report Descriptions