IPitomy IP1100+ PBX Administrator Guide - Manual (Page 110)

IPitomy IP PBX Admin Guide
2011 Copyright  IPitomy Communication, LLC 92 v4.0.1
www.ipitomy.com
Ring Strategy
This defines how calls are distributed to member extensions. Options are:
Ring All – Ring all extensions in the group simultaneously
Round Robin – Ring extensions consecutively. Delivers a new call to the
first person in the group only after the last person in the group has taken a
call. If an extension is busy the call will automatically be routed to the next
extension in the group.
Round Robin (with memory) – Ring extensions consecutively. Delivers a
new call to the first person in the group only after the last person in the group
has taken a call. Remembers where the last call was taken and distributes
new calls to the next extension in the rotation.
Least Recent – Ring extensions in order of which was least recently called
by the queue.
Fewest Calls – Ring extension in order of which has the fewest completed
calls from the queue
Random – Distributes calls randomly to the group.
Failover Destination
This defines where a call will be sent when it goes unanswered for a duration
that matches the Timeout for the group.
Timeout
Defines, in seconds, the total time a call will spend in the ring group before
being sent to the Failover Destination
Allow Recording
Determines if feature code recording is allowed for calls in this queue.
If YES = enables the recording feature.
If NO = disables the recording feature.
Agent Ring Time
Defines, in seconds, how long the queue will ring a particular agent. If using
the Ring All strategy, this value should match the Timeout. For other
strategies, this should be set to how long an extension should ring before
moving on to the next.
Autofill
This deals with how the queue handles multiple concurrent calls. If set to
NO the queue will wait until the first call is answered before ringing phones
with the second call. If set to YES the queue will ring phones for all calls as
they come in.
Ring In use
If YES = Distribute calls to group members if they are already on a call
If NO = Do NOT distribute calls to group members if they are already on a
call
Table 34 – Edit Ring Group Settings and Descriptions
The following outlines the steps to add/edit ring group settings.
STEPS:
1 From the Destinations Group page, click the ADD Group button. The Edit Ring
Group page appears.
2 In the Name field, enter a name for the group.
3 In the Group Number field, enter a number for the group. This number must be three or
four digits in length.
4 Check the Allow Paging with **+ the Group Number to enable the setting.