NewTek TriCaster Advanced Edition User Guide - Manual (Page 31)

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Please have your Product ID (from the Registration dialog mentioned earlier) handy when you call. The phone
numbers for Customer Support follow:
Telephone:
 (US) 1-800-862-7837
 (Outside US) +1-210-370-8452
 (Europe) +33 (0) 557-262-262
Hint: It’s a good idea to record the login name and password you choose when creating your website profile, and
keep them in a safe place. Jot down the registration code too; it could come in very handy if you ever need to
restore the TriCaster software to its as-shipped state when you don’t have access to the Internet.
U PDATES
It’s a great idea to check for recent free software updates for your system at this time, too – see the heading
System Utilities in Section 5.2.3 for more on this.
E NHANCED S UPPORT (P RO T EK )
NewTek’s optional ProTek SM service programs offer renewable (and transferable) coverage and enhanced
support service features extending well beyond the standard warranty period.
Please see http://www.newtek.com/protek.html or your local authorized NewTek reseller for more details
regarding ProTek plan options.
SECTION 3.3 RACK MOUNTING TRICASTER
Several TriCaster models are designed for convenient mounting in standard 19” racks (mounting rails
designed for different TriCaster models are available separately from NewTek Sales).
Please keep in mind that adequate cooling is a very important requirement for virtually all electronic and
digital equipment, and this is true of TriCaster as well. We recommend allowing 1.5 to 2 inches of space on
all sides for cool (i.e., comfortable ‘room temperature’) air to circulate around the chassis.
Good ventilation at the front and rear panel is important, and 4-input rack-mount TriCasters in particular
require ventilated space above the unit (1RU minimum is recommended).
Hint: When operating TriCaster in a ‘road case’ for mobile production, it’s best to do so with both the front and
back covers (of the road case) removed.
When designing enclosures or mounting the unit, supplying good free air movement around the chassis as
discussed above should be viewed as a critical design consideration. This is especially true in fixed
installations where TriCaster will be installed inside furniture-style enclosures.
Hint: See also Appendix E, Dimensions and Mounting for helpful information for your TriCaster model.