NewTek TriCaster Advanced Edition User Guide - Manual (Page 285)

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3. Click Workspace in the Dashboard at the top of the Live Desktop, and click the Configure (gear) button
that appears above it.
4. Select a suitable Multiview Resolution from the bottom of the menu shown to match the native
resolution of the external monitor you wish to use.
S UPPLEMENTARY Q UESTIONS :
Q1: Why don’t I see the Multiview monitor resolution I want listed in the Multiview Resolution menu?
A: Normally the Multiview Resolution menu list is updated using DDC (Display Data Channel) information the
monitor itself provides. In some cases this information may not be not available (e.g., a monitor switch or
adapter might prevent the available display mode information from being supplied to the operating system).
If you are sure your monitor supports an unlisted mode, you can attempt to add it to the menu manually by
editing an (XML format) configuration file supplied for this purpose. The file is named
multiview_resolutions.xml, and is located in the folder at C:\TriCaster\Configuration. Comments in the file
provide details of its use.
(Note that if your display hardware declines to work with additions you make to the menu, the Live Desktop
status message display may show an ‘unsupported display mode’ warning, and the monitor may either revert
to the previous mode or simply not show anything at all.)
NOTE: Changing Output Resolution can cause frames to be dropped briefly. We do not recommend changing this
setting during live production.
Q2: After reconnecting monitors, my Multiview and Interface monitor configuration is messed up. What can I do?
A: If you disconnect (or power down) and reconnect monitors while on TriCaster’s Live Desktop, the
operating system can have difficulty with monitor recognition and configuration. To avoid problems,
naturally it’s best to leave display devices alone while live.
In the case of an accidental disconnection, avoid reconnecting both monitors at the same time. Rather, allow
the display on the first monitor connected to stabilize before connecting the second.
V IDEO M ONITORS /D EVICES
Downstream video monitoring devices must be compatible with the video broadcast standard (such as NTSC
or PAL) you intend to use in the TriCaster session.
1. Connect cables between downstream devices (whether monitors or other devices) and appropriately
labeled connectors on TriCaster’s backplate (see Section 3.7.1).
2. Open a TriCaster session (or create a new one) from the Home Page of the Startup Screen.
3. Click the Live icon on the Session Page of the Startup Screen, and press Enter (or click the Start Live
Production link).