Dr. Livingstone, I Presume WELDWISE 2400 - Manual (Page 170)

11-24
0079-PRD-ADM Rev D
O BTAINING N ON -W ARRANTY S ERVICE
Advance authorization is required prior to all returns to the Company. Before returning any product, the
Customer must first contact the Customer Service Department at (802) 763-2934. A Company technician will
ask for a description of the problem and try to solve it over the phone, if possible. If this is not possible, the
technician will require the following information for the defective product; 1) part number; 2) serial number; 3)
ship to and bill to addresses. The technician will then issue a return material authorization (RMA) number. The
damaged product must be packaged in its original shipping carton, or equivalent, to ensure adequate protection.
Damage sustained in transit is not covered under warranty and is the responsibility of the Customer. (It is
recommended that the Customer obtain insurance to cover damage that might occur during shipping.) Shipment
to the Company shall be at the Customer’s expense. Repaired products shipped ground to the Customer shall be
at the Customer’s expense. Expedited shipment at the Customer’s request shall be at the Customer’s expense.
Products should be shipped to the Customer Service Department c/o the Company, 415 Waterman Road, South
Royalton, VT 05068.
The Company will evaluate the Product and will contact the Customer with a repair cost estimate and will
require a Purchase Order for the repair from the Customer before proceeding. An initial evaluation charge of
$80.00 will be assessed.
Repaired parts: the warranty is effective ninety (90) days from date of shipment by the Company.
S PECIAL C IRCUMSTANCES
The Company may ship pre-paid or COD to some Customers depending on credit status and/or location.
Customers will be notified in advance of any such action.
U
NCLAIMED P RODUCTS
Any unclaimed products will become the property of the Company after a period of 90 days.