Dr. Livingstone, I Presume WELDWISE 2400 - Manual (Page 169)

0079-PRD-ADM Rev D
11-23
Warranty & Repair Policy
Livingston & Company, Inc. shall herein be referred to as the “Company” and any customer
Purchasing goods or services from the Company shall herein be referred to as Purchaser. In the case that the
Purchaser and the Warrantee are not the same entity, for purposes of the following warranty provisions, they
shall be referred to collectively as the “Customer”.
L IMITED W ARRANTY
Any Company manufactured product which, under normal operating conditions, proves defective in material or
in workmanship within one (1) year from the date of shipment by the Company, will be repaired or replaced at
the discretion of the Company free of charge, as per the conditions set forth in Obtaining Service Under
Warranty, provided that the “Customer” a) provides written notice to the Company of such defect within
fourteen (14) days of Customer’s discovery of such defect, and b) establishes that the product has been properly
installed, maintained, and operated within the rated limits of normal usage.
Repaired or replaced parts: the warranty is effective ninety (90) days from date of shipment by the
Company, or the remainder of the original warranty, whichever is longer.
THIS WARRANTY SET FORTH HEREIN IS THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY, AND
WILL STATISFY ALL OBLIGATIONS OF THE COMPANY, WHETHER BASED ON CONTRACT, STRICT
LIABILITY, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. IN NO EVENT SHALL THE COMPANY
BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR
PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, ANY LOSS OF PROFITS, HARM TO
BUSINESS, HARM TO REPUTATION, OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS
OF USE OR DATA, OR BUSINESS INTERRUPTION, HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILTY, OR TORT (INCLUDING NEGLIGENCE) OR
OTHERWISE, ARISING IN ANY WAY OUT OF THE USE OF, FAILURE OF OR DEFECT IN, MISUSE OF, OR
IN CONNECTION WITH, ANY COMPANY PRODUCT, EVEN IF THE COMPANY HAS BEEN OR IS
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THIS EXPRESS WARRANTY IS MADE IN LIEU OF
ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY UNAUTHORIZED
DISASSEMBLY OR ATTEMPT TO REPAIR VOIDS ANY WARRANTY.
O BTAINING S ERVICE U NDER W ARRANTY
Advance authorization is required prior to all returns to the Company. Before returning any product, the
Customer must first contact the Customer Service Department at (802) 763-2934. A Company technician will
ask for a description of the problem and try to solve it over the phone, if possible. If this is not possible, the
technician will require the following information for the defective product; 1) part number; 2) serial number; 3)
ship to and bill to addresses. The technician will then issue a return material authorization (RMA) number. The
damaged product must be packaged in its original shipping carton, or equivalent, to ensure adequate protection.
Damage sustained in transit is not covered under warranty and is the responsibility of the Customer. (It is
recommended that the Customer obtain insurance to cover damage that might occur during shipping). Shipment
to the Company shall be at the Customer’s expense. Repaired or Replacement products shipped ground to the
Customer shall be at the Company’s expense. Expedited shipment of Repaired or Replacement products at the
Customer’s request shall be at the Customer’s expense. Products should be shipped to the Customer Service
Department c/o the Company, 415 Waterman Road, South Royalton, VT 05068.
The Customer must return the damaged product to the Company within 10 business days from the date of the
RMA. Non-verified problems or defects may be subject to an $80.00 evaluation charge.
The Company will contact the Customer within 2 business days of receipt of the damaged product with a time
estimate for repair.
All warranty repairs are performed at the Company’s manufacturing facility. This warranty does not apply to
on-site service or repair.