HP StoreEver TapeAssure Software - Manual (Page 80)

To load a support ticket from the CSI:
•
In the main screen, enter load <path and filename>.
Support tickets generated in Command View for MSL Libraries (CV-MSL) do not contain device
analysis data. When L&TT opens a support ticket generated in CV-MSL, it runs the device analysis
and displays the results.
When L&TT opens a support ticket generated in an older version of L&TT, L&TT 4.3 and later
versions apply the current set of analysis rules to the existing device analysis data and display the
new output on the ticket.
Generating an XML support ticket
Starting with L&TT version 4.2, L&TT can generate a support ticket in XML format. The XML-format
support ticket includes additional properties that do not appear in the report viewer view, but are
helpful when comparing multiple support tickets for a device.
To generate an XML support ticket, extract the report or support ticket and then do the following:
1.
Enter the View command to view the support ticket.
2. If you want to change the Current detail level, enter detail <level>.
3. Enter savexml [<arg>] to save the support ticket in XML format.
•
If no argument is specified, L&TT saves the XML ticket with the default filename
SupportTicket.xml
in the /opt/ltt/logs directory.
•
If you specify an argument with a path and filename, as in this example,
nl
/opt/temp/abc.xml
nl L&TT saves the XML ticket with the name abc.xml in the /opt/temp directory.
•
If you specify an argument with the filename only, as in this example,
nl
abc.xml
nl L&TT saves abc.xml in the /opt/ltt/logs directory.
Figure 38 Saving an XML support ticket
80 Installing and using L&TT on non-Windows systems