Accessing troubleshooting help, Using the scsi script utilities – HP StoreEver TapeAssure Software User Manual
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Figure 11 Support Ticket generation screen
For detailed information about generating and using support tickets, see
. For specific information about the various options found on the support screen,
see
Using the Support screen (page 44)
.
Accessing troubleshooting help
The Troubleshoot button on the L&TT toolbar links to guided troubleshooting help on the HP
StorageWorks website. The Troubleshoot button is enabled in all screens, even when a device is
not selected.
Figure 12 Troubleshoot button
Using the SCSI script utilities
L&TT includes SCSI utility scripts, which can be accessed from the Utilities > Run Script menu. These
scripts send various SCSI commands to the selected device, but they generally do not return any
results.
Using the graphical user interface
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