How do i configure e-mail to send support tickets – HP StoreEver TapeAssure Software User Manual
Page 188
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How do I configure e-mail to send support tickets?
To successfully send a support ticket via e-mail directly from L&TT, you must have a MAPI-compliant
e-mail client set up for outgoing e-mail. Even if e-mail software (such as Outlook or Outlook Express)
is not installed, you can configure a simple e-mail account using the Internet Connection Wizard
that comes with Internet Explorer. To access the Internet Connection Wizard:
1.
Launch Internet Explorer. If this is the first time to launch Internet Explorer on this machine, the
Internet Connection Wizard opens automatically. Follow the instructions until you reach the
step that asks whether an Internet e-mail account should be set up. Answer Yes and skip to
Step 5. If this is not the first time to launch Internet Explorer on this machine, proceed with
Step 2.
2.
Select Internet Options from the Tools menu.
3.
Select the Connections tab.
4.
Click Setup at the top of the dialog to start the Internet Connection Wizard.
5.
Enter a display name (this is the From name in the e-mail) and click Next.
6.
Enter the return e-mail address and click Next. If there are no e-mail accounts on this system
that will be monitored, use your regular e-mail address at which you can be contacted by the
recipient of the support ticket.
7.
Enter bogus as the address for the incoming mail server.
8.
In the SMTP mail server field, enter the address of any SMTP mail server within the firewall of
your organization that accepts SMTP send requests and click Next. If you do not know which
address to use, contact your local system administator or check the mail account settings on
your regular e-mail account.
9.
If your SMTP server requires a login to send e-mail (most sites only require a login for incoming
mail), you must provide proper account information. Otherwise, you can enter bogus in both
fields. Click Next.
Your e-mail is now configured for outgoing mail delivery.
Does L&TT use any system resources in the background?
L&TT is an application, not a service. No part of the application uses any system resources unless
the application is launched manually by the user.
I am using an authenticated proxy at my site. How do I configure L&TT to connect to
the HP website to download firmware updates?
L&TT uses the same connection properties as Internet Explorer. If you are unable to download from
L&TT, you can manually download the latest version of the firmware from the ftp site and place it
in the firmware directory found in the L&TT program directory.
You can access the L&TT firmware FTP site at:
ftp.hp.com/pub/information_storage/software/ltt/firmware
.
The firmware files are named using the following convention:
LTT_
For example:
LTT_A5617A_0200.frm
188 Frequently asked questions