HP StoreEver TapeAssure Software - Manual (Page 32)

Figure 10 Utilities screen
For detailed information about the utilities screen, as well as information about how to run the
utilities, see
Tests and utility functions (page 99) .
Using the Support Ticket generation screen
L&TT can automatically generate a support ticket based on information that the program determines
about the system. The information in this support ticket can then be used to diagnose storage
hardware issues. L&TT can automatically e-mail the support ticket to the HP help desk to assist the
help desk technician in resolving issues.
To access the Support Ticket generation screen, click the device you want to generate the support
ticket for in the device list, and then click Support on the main toolbar.
32 Installing and using L&TT on Windows