How do i use l&tt to find my drive serial number, How do i check if my drive is ok, Why is the assessment test recommended – HP StoreEver TapeAssure Software User Manual
Page 184: Is my lto tape ok
How do I use L&TT to find my drive serial number?
•
With the Windows version, select the device and click Identity on the toolbar. The device
information screen displays the serial number.
•
With the CSI version, from the Main screen, enter select
the device. The device information screen displays the serial number.
•
If for some reason the serial number is not displayed on the device information screen, generate
a support ticket for the device and examine the drive details.
How do I verify that my drive's firmware is up to date?
Use the Get Files from Web feature of L&TT. For more information, see
and release note information (GUI) (page 34)
or
Using the Get Files from Web functionality
How do I check if my drive is OK?
•
Quick check—Generate a support ticket for the drive and look at the device analysis section.
This section examines the logs within the drive and gives an assessment of health along with
appropriate recommendations. If you are still uncertain, run the Drive Assessment test. For
more information on support tickets, see
Reports and support tickets (page 148)
.
•
Fifteen minute check—Run the Drive Assessment test with a known, good (preferably new)
tape. This test measures the health of the drive and provides recommendations if issues are
found. If the test passes, the drive is OK. If the test fails but the tape is good, then the drive
needs attention. For more information, see
.
Why is the Assessment test recommended?
The Assessment test incorporates all of the division expertise for each specific drive type based on
in-house and field failure information. The test measures drive health and gives an accurate
assessment as to whether or not a drive/tape combination will perform backups and restore well.
HP recommends that you use a known, good (preferably new) tape to ensure that the test is
measuring the health of the drive.
If the Assessment test fails with a good tape, a faulty drive is indicated. If the test passes, then the
drive is fine. If you have a problem and your drive is OK, examine other system components or
the overall configuration to determine where the problem is.
For additional information about the LTO drive assessment test, see
Is my LTO tape OK?
To determine if an LTO tape is OK:
1.
Load the tape into an appropriate drive of known good health.
2.
Generate a support ticket for that drive.
3.
Locate the Loaded Tape > Cartridge Health section of the support ticket and examine the
margins. Also, check the following information:
•
Data on tape measures the quality of the data written on the tape.
•
Drive measurements measures the quality of the data as viewed by the drives that wrote
it.
•
Write/read life shows the age of the tape from a data volume perspective.
•
Load/unload life shows the age of the tape from a load/unload perspective.
If any of these parameters are suspect, then the tape is most likely faulty. Repeat the procedure
with a known, good tape to compare results.
184 Frequently asked questions