HP StoreEver TapeAssure Software - Manual (Page 8)

Why doesn't L&TT for HP-UX see all the devices connected to a SAN environment?...................190
Why am I unable to download firmware/script files using the download option in the CSI (HP-UX,
Linux)?............................................................................................................................191
Why doesn't L&TT for Tru64 see some of my devices?...........................................................191
Why doesn't L&TT for Linux see some of my devices?............................................................191
Why doesn't L&TT for Windows see devices that are connected to a computer running HP-UX?...191
How do I disconnect a SCSI device in Tru64?......................................................................192
How do I connect/disconnect a SCSI device in Linux without rebooting?.................................192
Why doesn't L&TT for OpenVMS see my media changer?.....................................................192
Why am I getting Error activating image PTHREAD$RTL while running L&TT on OpenVMS
7.3-1?.............................................................................................................................192
11 Troubleshooting....................................................................................193
Troubleshooting L&TT............................................................................................................193
Troubleshooting devices.........................................................................................................193
Using L&TT to troubleshoot tape devices..............................................................................193
Are you performing regular maintenance?......................................................................194
Is the drive connected properly?....................................................................................194
Is the drive working as expected?..................................................................................195
Is the drive firmware up to date?...................................................................................195
Is the drive performing as expected?..............................................................................195
Is the media in good condition?....................................................................................195
Known issues...................................................................................................................196
Device access issues (RSM on Windows)........................................................................196
Device performance issues...........................................................................................196
Poor performance with HP DLT VS80 and CA Brightstor v11 on Windows......................196
Poor performance on Windows 2003 Server systems with EBS installations....................197
Firmware issues with Ultrium drives................................................................................197
Drive access issues with Ethernet I/O mode....................................................................197
L&TT does not display any drives after scan...............................................................197
L&TT appears unresponsive on drive selection.............................................................197
Additional interactive device troubleshooting content............................................................197
Troubleshooting third-party software........................................................................................198
Backup failed..................................................................................................................198
12 Support and other resources...................................................................199
Getting support....................................................................................................................199
Contacting HP......................................................................................................................199
Other HP websites................................................................................................................199
Document conventions and symbols........................................................................................199
A Operating system support........................................................................201
B Discontinued products.............................................................................203
C Using a firmware update (FUP) tape.........................................................204
Performing the update...........................................................................................................204
SDLT..............................................................................................................................204
DLT VS80/DLT1...............................................................................................................205
DLT 4000/7000/8000....................................................................................................206
Ultrium...........................................................................................................................207
HP DDS/DAT..................................................................................................................207
Compaq/Sony AIT & DDS................................................................................................208
Converting a firmware update tape to a data tape....................................................................208
Index.......................................................................................................209
8 Contents