beautypg.com

Troubleshooting third-party software, Backup failed – HP StoreEver TapeAssure Software User Manual

Page 198

background image

and a suggested action to resolve the issue. In some cases there will be suggested links to other
support documents as well as recommendations on when and how to L&TT.

If you find symptoms and issues that aren't included in the guide, use the feedback button at the
bottom of the FireFly screen to send the information to HP. We appreciate your feedback and used
to continually update and improve the utility.

Troubleshooting third-party software

Click the appropriate link:

Backup failed

Backup failed

If a backup application reports that a backup failed and you suspect that the problem lies with the
tape device or media, follow the troubleshooting procedures outlined in

Using L&TT to troubleshoot

tape devices (page 193)

.

If the issue is found to be with the tape device or media, take the appropriate corrective action. If
the device is healthy and the media is good, then the issue is likely to be with another component
in the system, or with the configuration of the backup application. Refer to the documentation
shipped with the backup application to verify correct configuration.

198 Troubleshooting

This manual is related to the following products: