HP StoreEver TapeAssure Software - Manual (Page 46)

Report and support ticket compression
When you save or e-mail a support ticket, L&TT generates a single, compressed support ticket file.
The support ticket includes the master support ticket file, sticket_header.ltt, and
one or more VidPid_UID.ltd data files.
Viewing a report or support ticket
After a report or support ticket is generated, it is displayed in the report viewer. Click the “+” and
“–” signs to expand and collapse sections of the support ticket. Use the standard navigation keys
(Home, End, Page Up, Page Down, and the arrow keys), the Windows scroll bars, and the mouse
to navigate through the document.
To print the report or support ticket, select File > Print from the menu bar within the report viewer.
Setting the detail level
Reports and support tickets can display information in several different levels of detail, depending
on the setting displayed in Current Detail Level. The following detail level settings are available:
•
Highlights only (not used with reports)
•
Normal
•
More details
•
Everything (the highest level a customer can view)
•
Factory only (Requires a factory password. Contact HP support to obtain a factory password.)
46 Installing and using L&TT on Windows