HP Hitachi Dynamic Link Manager Software - Manual (Page 228)

5. Troubleshooting
204
When an error occurs in the HDLM GUI, take a screenshot at the time the error
occurred.
5.4.3 What To Do for the Program Error
Follow the recommended actions for messages in 8. Messages.
If the error occurs again after you thought that you had resolved the problem, use the
dlnkmgr
command's
view
operation to check the status of the HDLM program, and
then do whatever is necessary to resolve the problem. For details on the
view
operation, see 6.7 view (Displays Information).
Execute the following command:
Example:
>dlnkmgr view -sys
If the KAPL01012-E message appears as a result of executing the command
The following shows the KAPL01012-E message:
KAPL01012-E Could not connect the HDLM manager. Operation
name = view
Start the HDLM manager.
For details about how to start the HDLM manager, see 4.5.1 Starting the HDLM
Manager.
If the KAPL01013-E message appears as a result of executing the command
The following shows the KAPL01013-E message:
KAPL01013-E An error occurred in internal processing of the
HDLM command. Operation name = view details =
aa...aa
aa...aa indicates character string. Restart the host.
If the same error re-occurs after you thought you had resolved the problem, go to the
subsection 5.4.4 Contacting your HDLM Vendor or Maintenance Company.
5.4.4 Contacting your HDLM Vendor or Maintenance Company
If the error cannot be resolved, contact your HDLM vendor or maintenance company,
and report the information that was collected by the
DLMgetras
utility.