HP Hitachi Dynamic Link Manager Software - Manual (Page 227)

5. Troubleshooting
203
5.4 What To Do for a Program Error
The following describes what to do to handle errors that occur in an HDLM program.
Figure 5-3: Troubleshooting Procedure When a Program Error Occurs shows the
troubleshooting procedure.
Figure 5-3: Troubleshooting Procedure When a Program Error Occurs
The following shows the procedure for handling a program error by using the HDLM
command (
dlnkmgr
).
5.4.1 Examining the Messages
Examine the messages that are output to the host event log. If an error occurs in an
HDLM program, a message other than KAPL08xxx is output to the event log. Examine
the content of the message. Messages with error level
E
(Error) or higher require
corrective action.
5.4.2 Obtaining Program Information
Obtain the information that you need to report to your HDLM vendor or maintenance
company.
Use the
DLMgetras
utility for collecting HDLM error information. For details on the
DLMgetras
utility and the information it collects, see 7.2 The DLMgetras Utility for
Collecting HDLM Error Information.
Some of the information collected by the
DLMgetras
utility might be cleared when
the host is restarted. Because of this, whenever an error occurs, execute the
DLMgetras
utility as soon as possible.