Grass Valley Turbo iDDR v.2.3 - Manual (Page 249)

Turbo iDDR User Guide 249
Using the StatusPane
Exporting log files
The procedures in this section describe how to export the Turbo iDDR and Windows
operating system log files. The Turbo iDDR log files include all applications
messages, the Windows Event Log, and messages related to managing the media file
system. The exported log files can be sent to Thomson Grass Valley product support
where they can be examined to analyze the operation of your iDDR.
NOTE: Export Log does not export StatusPane messages. To capture StatusPane
messages, refer to
“Copying messages to the clip board” on page 290 .
Use one of the following procedures to export the log files.
Exporting log files using the StatusPane
1. Select System | Export Log .
The ExportLog dialog box is displayed.
2. In the ExportLog dialog box, browse to locate the destination directory.
3. Select the File Name edit control, then enter a file name for the exported log file.
4. Use the Logs tab to select the log files to export.
5. Click Export .
6. When the export confirmation message appears, click OK .
7. Retrieve the log files, and send them to Thomson Grass Valley support for analysis.
Exporting log files using the Windows command line
This procedure allows you to export log files even if AppCenter does not start
properly. It uses the Windows command prompt.
1. In the Windows task bar, select Start | Run .
2. Type the following in the Run dialog box, then click OK .
c:\profile\exportlog