Xerox WorkCentre M24-3946 - Manual (Page 316)

13.6 Troubleshooting
292
13
Using
the
In
te
rn
et
to
Send
and
Receive F
axes
13.6.2 Problems With Reception
This section describes troubles that may occur while receiving iFax transmission
and their solutions. See the following for troubleshooting hints to solve the prob-
lems. If you cannot solve the trouble with the following help, contact our Cus-
tomer Support Center.
Items to check Solution Reference
Is the network correctly con-
nected? Verify the network connection and
configurations. “13.2.2 Environ-
ment Setting”
(P. 262)
Is the mail address for your
machine specified correctly? Check that the E-mail address of
your machine (Machine Mail
Address and SMTP Server
Address) has been correctly set up.
Is the method for receiving
E-mail appropriate for your
environment? Depending on your environment,
the settings for the method of
receiving E-mails (SMTP or POP)
differ. Check that the method for
receiving E-mails is appropriate for
your environment.
Is the profile correct? Inform the sender of the supported
profile and request to send the data
again. “13.3.1 Sending E-
mails” (P. 270)
Did you try to receive docu-
ments in a format that your
machine cannot process? When documents are received in a
format that the machine cannot pro-
cess,
“ Re-reception required ” will
appear in the Job History Report.
—
Did you try to receive an E-
mail with a size exceeding
the restriction of the mail
server? Large size E-mails may not be sent
or received depending on the sys-
tem environment, such as the mail
server limitation. Check the mail
server environment. —