Siemens HiPath Xpressions Unified Messaging - Manual (Page 77)

A31003-S2330-B690-2-7619, January 2003
HiPath Xpressions V3.0, User Manual
2-61
Mailbox Processing on the PC and the E-Mail Service
HiPath Xpressions Outlook Extensions
2.6.13 Client Assistant
Clicking the Client Assistant button starts the configuration program for your HiPath
Xpressions mailbox using your default browser.
2.6.14 Analyzing and Correcting Problems
The problems and causes described below should help you to identify and correct problems
which may occur. If you are unable to solve a problem, it may be caused by the server. Please
consult your system administrator in this situation.
2.6.14.1 Problems with Buttons
Description of error:
Following installation, the HiPath Xpressions buttons (for example, Business Phone) are not
displayed.
Possible cause:
A Microsoft Outlook process was active during installation. Close down and then restart Mi-
crosoft Outlook.
The new buttons are not visible. By clicking Other Buttons in the right-hand border, other
buttons which are not visible are displayed.
2.6.14.2 Problems with Callback and Voice Output
Description of error:
After clicking the buttons Business Callback, Mobile Callback or Playback, the telephone
does not ring.
Possible cause:
If the message "Unable to connect the Server", appears on the screen, it is indicative of a prob-
lem with the network or that the server name entered in the Server field in the
HiPath Xpressions tab sheet is incorrect. Correct this entry if necessary.
If the message does not appear on the screen, the number entered in the Phone number field
on the HiPath Xpressions tab sheet is probably incorrect. Correct this entry if necessary.