Siemens HiPath Xpressions Unified Messaging - Manual (Page 165)

A31003-S2330-B690-2-7619, January 2003
HiPath Xpressions V3.0, User Manual
3-5
Mailbox Processing on the Telephone and the Voice Mail Service Voicemail
General
3.1.9 User Prompts
The prompts in the mailbox are output in the form of spoken announcements. You can listen to
these announcements through your telephone handset. If you are using a telephone from the
optiset series with an alphanumeric display in conjunction with a PABX of the Hicom 300 or Hi-
Path 4000 type, the user prompts will also be output visually on this display.
An an alternative to entering telephone numbers, the system generally allows you to enter
names by selecting the letters that are assigned to the number keys on the telephone. This
functions in a similar way to the entry of short messages using the keypad on your mobile
phone.
These announcements prompt you, for example, to enter certain digit keys to select a function
or to enter a number or a password.
All inputs for using the mailbox can also be performed with the keypad buttons, i.e. the 0 to 9
digit keys, the *(star) key and the #(hash) key.
3.1.9.1 Repeating System Announcements
The announcement is repeated after a few seconds if you do not push any key when prompted
to do so. To hear a prompt again, simply wait until it is repeated. This is useful, for example, if
you did not hear the announcement properly. If an announcement is played a second time, you
will automatically be advised on how to find Help information (on using PhoneMail).
If you fail to push any key after the announcement has been played a second time and the
prompt has been repeated, the system will cancel the function after five seconds.
3.1.9.2 Requesting Help (PhoneMail)
You can call up Help information by pushing the 0 key when you are prompted to select a
menu item. Additional help announcements describe the current selection options in the menu.
Help is unavailable if you are prompted to enter a telephone number or a password or if the 0
key is assigned a different meaning.
3.1.9.3 Incorrect Entries
The system plays the relevant announcement if you enter an invalid digit, for example, when
you are selecting a menu item. You are subsequently prompted to repeat the entry. The call is
disconnected after a certain number of incorrect entries. The number of incorrect entries fol-
lowing which the call is disconnected depends on the system settings and can be changed by
the system administrator.