Siemens HiPath Xpressions Unified Messaging - Manual (Page 181)

A31003-S2330-B690-2-7619, January 2003
HiPath Xpressions V3.0, User Manual
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Mailbox Processing on the Telephone and the Voice Mail Service Voicemail
Operating your Mailbox with PhoneMail
– Alternative greeting:
You can define an alternative greeting. All callers will hear this greeting.
– After-hours greeting:
Callers who dial an extension outside of business hours will hear this greeting. You can
use this greeting to notify callers of your office’s business hours. You can program the
business hours using the Web-based configuration interface (Section 2.9.13, “Time
Profiles”).
– Greeting when extension is busy:
Callers will always hear this greeting when your extension is busy. For example, you
can set a greeting to inform the caller that the extension is currently busy.
– Personal greeting for external and internal callers:
You can define one of your personal greetings for internal calls and one for external
calls. You may want to have a more formal greeting for external callers. You can inform
internal callers of your current whereabouts, for example.
You can specify for each of these greetings whether callers who are re-directed to your
mailbox are permitted to leave a message or not. Preventing callers from leaving messag-
es is practical, for example, if you are non-contactable for a long period of time. In this sit-
uation, you should provide a message to alert callers to this fact.
● Forwarding calls to your personal PhoneMail referral extension
You can set your personal PhoneMail referral extension.
If you have set Greeting only as the answering mode, the caller will be re-directed to your
referral extension either automatically or by pushing a key, provided that the caller remains
on the line after the greeting has been played. This number is also used for the settings in
the programmable caller menu of the forward access service.
● Name
You can record your name in the same way as a greeting. Other users will hear your name
when they send messages to you or receive messages from you.
●
Mobility
You can enter a number here to allow the caller to reach your mobile phone. Like the Pho-
neMail referral extension number, this setting can also be used in the forward access
menu.
●
Mailbox deputy
In the event of your absence, you can define an Xpressions user who will receive a copy
of all messages that arrive in your mailbox and are addressed to you.
● Call forwarding of your telephone
You can use any telephone to control the call forwarding of calls to your extension, provided
the system administrator has enabled this feature. You can also configure call forwarding
to your mailbox in a number of simple steps.