Lenovo ThinkPad SL300 - Manual (Page 181)

Chapter 12. Getting help and support
The ImageUltra Builder program is supported by Lenovo. If you have a problem with the ImageUltra
Builder or have questions about a specific feature, a variety of sources are available to help you including
documentation, an integrated help system, and Web pages.
Support for third-party tools that might be used in conjunction with the ImageUltra Builder (such as
Symantec Norton Ghost, PowerQuest DeployCenter, or the Microsoft Sysprep program) is provided by the
manufacturers of those tools, not Lenovo.
Refer to your ImageUltra Builder license for a full explanation of Lenovo support, terms, and duration.
To access the license, do the following:
1. Start the ImageUltra Builder program.
2. From the Main window, click Help, and then click View the license.
Be sure to retain your proof of purchase.
Note: ImageUltra Builder is not a warranted product. Lenovo will provide assistance to resolve problems
and answer questions about the ImageUltra Builder, but Lenovo is not obligated to update this version of the
code to enhance its functionality or resolve problems, or make future versions of this product available at no
charge. Any decision to make updates available or to charge fees for updates is solely at the discretion
of Lenovo.
Using the documentation and help system
Many problems can be solved without contacting Lenovo for assistance. If you experience a problem or
have a question about the operation or functionality of the ImageUltra Builder program, begin with the online
help system or this publication, the ImageUltra Builder User Guide.
For example, if you need assistance with conceptual information, use the ImageUltra Builder User Guide. If
you need help with a specific task or procedure, use the help system. To access the help system, do one
of the following:
• Click the Help button on the tool bar of the main window.
• From the Help menu, select View help topics.
• From the Help menu, click View Online Assistance, then click Support Forums or IUB Services.
• From the Help menu, click View the User's Guide.
• Press F1.
The help system will open to a topic related to the currently-active ImageUltra Builder window. You can
select other topics from the contents, or use the search or index functions to find a particular word or phrase.
Using the Web
The ImageUltra Web site provides the latest technical information, any downloadable updates that Lenovo
chooses to distribute, and a listing of HIIT-enabled Lenovo branded personal computers. To visit the
ImageUltra Web site, go to:
http://www-307.ibm.com/pc/support/site.wss/MIGR-44316.html.
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