HP NonStop G-Series - Manual (Page 298)

Performing Routine Spooler Operations Using
Spoolcom
Guardian User’s Guide — 425266-001
14 -36
Problem-Solving Summary
The spooler subsystem creates a disk file, type 130, that can be used to analyze the
problems you are experiencing.
Example
To dump the memory of the supervisor process to a disk file named DUMP07, enter:
> SPOOLCOM SPOOLER, DUMP DUMP07
Problem-Solving Summary
Table 14-7 summarizes the common spooler-related problems discussed in this
subsection and lists possible causes and solutions for such problems.
Table 14-7. Common Printer and Spooler Problems (page 1 of 2)
Problem Possible Causes Solution
A printer produces
gibberish or blank
sheets. The file contains data that
cannot be printed. Place the job on hold, drain and restart
the printer, and notify the user who
owns the job.
A possible problem exists with
a printer’s toner or ribbon. Check toner and ribbon and correct as
needed.
Spooler response
time is
inexplicably slow. System users report that their
jobs are not being printed.
Numerous unusual operator
messages might occur. Check with your management; a
memory dump of the supervisor
process might be needed.
The spooler does
not accept jobs. The collector queue file is full. Delete or print jobs.
The collector process is down. Restart the collector process.
The spooler supervisor process
is down. Check for error messages, stop any
running collector or print processes,
drain the spooler, and warmstart the
spooler.
Syntax was incorrectly
entered. Reenter syntax correctly.
The spooler subsystem is
hung. Drain the spooler and perform a
warmstart. If jobs still cannot be
printed, notify your management; a
memory dump of the supervisor
process might be needed.