HP NonStop G-Series - Manual (Page 288)

Performing Routine Spooler Operations Using
Spoolcom
Guardian User’s Guide — 425266-001
14 -26
Solving Common Spooler Problems
Solving Common Spooler Problems
There are several common spooler problems that you might need to periodically solve:
Freeing a Hung Spooler: Cannot Get Jobs In or Out
If you cannot get jobs into or out of the spooler, the spooler is probably hung. To restore
the spooler to normal operation with minimum impact on the rest of the system:
1. Check the status of the supervisor:
> SPOOLCOM
If this produces the standard startup banner:
the supervisor is still running. Continue with Step 2.
If this error message is added:
the supervisor is no longer running because of file-system error 14 (DEVICE DOES
NOT EXIST).
a. Check for error messages that might indicate what happened to the spooler
process.
b. Use the TACL PPD command to check whether any collectors or print
processes are still running:
> PPD $collector
> PPD $print-process
Freeing a Hung Spooler: Cannot Get Jobs In or Out 14-26
Freeing a Hung Spooler: Jobs Do Not Print 14-28
Clearing a Print Process Error State 14-29
Clearing a Nonprintable Job 14-30
Clearing a Paper Jam 14-33
Recovering From an Invalid (Job -1) State 14-34
Diagnosing Unusual Problems 14-35
Problem-Solving Summary 14-36
SPOOLCOM - T9101D20 - (08JUN93) SYSTEM \system
SPOOLCOM - T9101D20 - (08JUN93) SYSTEM \system
OPEN $supervisor-name
^
SPOOLER OPEN ERROR 14