Multichannel Systems MC_Rack Manual - Manual (Page 181)

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6 Troubleshooting
6.1 Technical Support
Please read the Troubleshooting part of the MC_Rack Manual / Help first. Most problems are
caused by minor handling errors. Contact your local retailer immediately if the cause of trouble
remains unclear. Please understand that information on your hardware and software
configuration is necessary to analyze and finally solve the problem you encounter.
If you have any questions or if any problem occurs that is not mentioned in this document, please
contact your local retailer. A list of local retailers for MCS products can be found on the MCS web
site. http://www.multichannelsystems.com. The highly qualified staff will be glad to help you.
Please keep information on the following at hand
 Description of the error (the error message text or any other useful information) and of the
context in which the error occurred. Try to remember all steps you had performed immediately
before the error occurred. The more information on the actual situation you can provide, the
easier it is to track the problem.
 The serial number of the MC_Card. Click Data Source Setup on the Edit menu to display the serial
number.
 The MC_Rack software version you are currently using. On the Help menu, click About.
The displayed dialog box shows the version number.
 Your operating system (Windows 7, Vista or XP).
 The hardware configuration (microprocessor, frequency, main memory, hard disk) of the
connected computer. This information is especially important if you have modified the delivered
computer or installed new hardware.
 Any programs that you have installed on the data acquisition computer.
 Other instruments connected to the data acquisition computer, like amplifiers, stimulators,
temperature controllers.
The Multi Channel Systems User Forum provides the opportunity for you to exchange your
experience or thoughts with other users worldwide.
If you have subscribed to the General Electrophysiology Mailing List, you will be automatically
informed about new software releases, upcoming events, and other news on MCS products.
You can subscribe to the list on the contact form of the MCS web site.