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Application software problems – Toshiba Magnia 7010 User Manual

Page 145

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Troubleshooting Guide

Troubleshooting

129

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Does the indicator glow green, indicating the power on/off switch is
enabled?

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Are all the cables connected properly and securely?

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Are all ISA/PCI expansion cards properly inserted into their respective slots
on the system base board, and securely fixed to the frame with clips?

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Are the jumper and switch settings for the expansion cards and peripherals
correct?

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Are the expansion cards and disk drives properly connected?

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Are the settings for disk drives correct?

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If you installed additional hard disk drives, are the format and settings
correct?

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Are all the device drivers properly installed?

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Are the ambient temperature and humidity within specifications?

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Is the operating system properly loaded and running?

Application software problems

If an application software problem occurs, check these points:

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Does the server satisfy the hardware requirements for the software?

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Is the software an authorized copy?

An unauthorized software copy may not function. Refer to the manual for
the software.

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If the software loads from diskette or CD-ROM, does it load properly on
another system?

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If the software runs from the hard disk drive, check that the software is
properly installed. Are all the required procedures implemented and all the
necessary files installed?

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Is the correct device controller installed?

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Is the software correctly set up?

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Is the software being used correctly?

If you are unable to resolve the problem, contact the software manufacturer’s
technical support.