Xerox WorkCentre M24-6082 - Manual (Page 217)

Scanning to Hard Drive Troubleshooting
Scanning to Hard Drive Troubleshooting
T8
Use the following check list to troubleshoot your network communication problem.
Before you start
It is assumed that you purchased the Scanning option to enable Scanning to the Hard Drive with your Printer. If
you did not, contact your Xerox Representative to purchase this option.
Check Physical Media and Network Interface Cards
1. Verify that the Printer is powered ON.
2. Verify that the Printer and Workstation are using the correct cabling to communicate over the network.
Use category 3 UTP patch (NOT crossover) cable for 10 Base T / 100 TX communications, category 5
UTP patch (NOT crossover) cable for 100 Base TX communications, and Token Ring cabling for Token
Ring networks.
3. Verify that the cable at both the Printer and Workstation is fully plugged into the Network Interface Card
(NIC). Check the link light, which is typically a green LED, to make sure that it is lit. Typically, but not
always, a second light on the Network Interface Card will be intermittently flashing, indicating the
presence of network traffic. If neither of these lights is lit, there is a problem with the NIC.
Print a Settings List at the Printer and perform these tasks:
1. Under the Ethernet data label on the Report, verify that your communications speed is correctly set for
your network and that you have a MAC address listed. The driver for your NIC works at the Media
Access Control (MAC) layer of the protocol stack. If no MAC address is shown, you have either a bad
NIC or no NIC at all. Replace or install the Network Interface Card.
2. Under the Internet Services data label, verify that this feature is enabled. If it is NOT, enable it
following the instructions supplied under the Network Connectivity Tab of this guide.
3. Under the TCP/IP data label, determine the method being used to assign TCP/IP addressing to the
Printer. Verify that the IP Address, Subnet Mask, and Gateway addresses are correct for your network
and have NOT changed from their previous settings. Note: The use of DHCP (the DHCP Server) with a
short "lease" time can cause the Printer to be assigned a new IP Address when it is powered off for an
extended period of time. This will interrupt communications with workstations using the "old" IP address.
If you do not want the IP address to be subject to constant changes, either increase the lease time at
the DHCP Server, or use the Static IP Addressing method as described in the TCP/IP Protocol
Configuration procedure in the NOS selection section of this guide.
4. Under the Salutation data label, verify that Salutation is enabled. If this protocol is NOT enabled, you
will not be able to retrieve your scanned jobs from the Printer's Hard Drive. To enable the protocol,
follow the instructions supplied in the Before You Start document, in the Scanning to the Printer's
Hard Drive item, under the Enabling Scanning Tab of this guide.
At the Printer
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