Xerox WorkCentre M24-6082 - Manual (Page 200)

NetBIOS over IP Troubleshooting
Protocol, click Properties, select the NetBIOS Tab and verify that the checkbox labeled "I want to
enable NetBIOS over TCP/IP" is checked.
3. Run a Command (DOS) prompt on the workstation and perform ping tests to verify successful packet
transmission first to the workstation's NIC, then to the Gateway (if being used), then to the Printer's NIC.
To run Ping Tests, at the Command (DOS) prompt, type: ping xxx.xxx.xxx.xxx and press ENTER. Note
that there is a space between the word "ping" and the first xxx. Let xxx.xxx.xxx.xxx first represent the
workstation's IP address, then the IP address of the default gateway, and finally the IP address of the
Printer (as shown on the Settings List). If you are printing to the printer through an NT Server and know
the Server's IP address, you can also ping the Server. If successful, you will receive a reply such as:
"Reply from xxx.xxx.xxx.xxx: bytes=32 time<10ms TTL=128." If you receive "Time Out" or "0 bytes
received" notifications, the device being pinged is incorrectly configured or malfunctioning.
Note: To obtain IP address information for your workstation, at the Command Prompt type ipconfig/all
(NT4) or winipcfg (95/98/Me) and press Enter.
4. If communicating with the printer in a Peer to Peer environment, at the Workstation's Desktop double
click the Network Neighborhood icon ("My Network Places" in Windows Me) and see if the Printer's
SMB Host Name appears in the Workgroup indicated on the Settings List. If it does NOT, SMB may
not be enabled at the Printer. Check the Settings List to verify that SMB is enabled. If it is NOT, enable
SMB following the instructions supplied in the Microsoft (NetBIOS over IP) procedure in the NOS
Selection section of this guide.
5. From your Workstation's Desktop, click Start/Settings/Printers, right mouse click on the Printer's icon
and select Properties. From the Details Tab (95/98/Me) or the Ports Tab (NT4 and 2000) determine
the Port that the driver is using to print through. For peer to peer communications, the port name should
match the SMB Host name of the Printer as shown on the Settings List. If it doesn't you are printing to
the wrong port and either need to select the correct port or use the Add Port button to create a new
port for the driver to print through. Follow the instructions supplied in the NetBIOS over IP Peer to Peer
Printing procedure in the Print Drivers section of this guide. If the name matches, use the General Tab
of the driver to print a test page to determine the status of communications between the Workstation
and the Printer.
6. If communicating with the printer in a Client/Server environment, at the Workstation's Desktop double
click the Network Neighborhood icon ("My Network Places" in Windows Me) and see if the Printer's
Server is displayed. If you double click on the Server's name, a list of Shared printers should be
displayed, with the Printer being one of the devices shown. Note that since the Printer is identified as a
Share name on the Server, it may NOT have the same name as the SMB Host name on the Settings
List. If you do not recognize your Server or Printer's name in the list, perform the following step.
7. From your Workstation's Desktop, click Start/Settings/Printers, right mouse click on the Printer's icon
and select Properties. From the Details Tab (95/98/Me) or the Ports Tab (NT4 and 2000) determine
the Port that the driver is using to print through. For Client/Server communications, the port name
should be in the form of a UNC (universal naming convention) such as \\Computer_name\Share_name.
If it isn't you are printing to the wrong port and either need to select the correct port or use the Add Port
button to create a new port for the driver to print through. If the name looks correct, use the General
Tab of the driver to print a test page to determine the status of communications between the
Workstation and the Printer.
8. Note that if you have the "UNC" of the Printer, you can enter this into the text box of the Run command
on your workstation. When you press Enter, the workstation will attempt to reconnect to the network
Server and Printer Share that was specified by the UNC. Depending upon how the Server was
configured you can then either manually or automatically reinstall the driver.
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