Xerox WorkCentre M24-6082 - Manual (Page 206)

NetWare 3.1x Troubleshooting
to Auto sensing, or to the specific frame type used by the Primary Server, configure the Printer with the
correct Frame Type following the instructions supplied in the Configure NetWare Settings procedure
in the Internet Services section of this guide.
At the Windows workstation, experiencing the communication problem, perform these tasks:
1. At your 95/98/Me/NT workstation verify that the correct protocol and service is installed.
At the Desktop, right mouse click the Network Neighborhood icon ("My Network Places" in Windows
Me).
Left mouse click on Properties.
Click on the Protocols Tab (in Win. NT) or the Configuration Tab (in Win. 95/98/Me) to verify that the
IPX/SPX Protocol has been installed. It should appear in the displayed list.
Note: If the IPX/SPX Protocol has NOT been installed, click the Add button, select IPX/SPX Protocol
from the available list and click OK. If the setup program fails to find the required files, you will have to
click Have Disk... to load the protocol from the Operating System installer disk for this workstation.
Left mouse click on the Services Tab (in Win. NT) or the Configuration Tab (in Win. 95/98/Me) to
verify that the Microsoft Client for NetWare is installed.
Note: If the Microsoft Client for NetWare is NOT installed, click the Add button, select the Microsoft
Client Service (or Microsoft Network Service) for NetWare from the available list and click OK. If the
setup program fails to find the required files, you will have to click Have Disk... to load the service from
the Operating System installer disk for this workstation.
2. At your Windows 2000 workstation, verify that the correct protocol and service is installed.
Verify that the NW Link/IPX/SPX/NetBIOS Compatible Transport Protocol is installed in the
Workstation. At the Desktop, right mouse click the My Network Places icon and select Properties.
Right mouse click on the Local Area Connection icon and select Properties. Verify that the Protocol
has been installed. If the protocol is NOT loaded, click the Install… button, then select Protocol as the
type of network component that you wish to install. Click the Add… button and select NW
Link/IPX/SPX/NetBIOS Compatible Transport Protocol. With your Windows 2000 Installer Disk
readily available, click the Have Disk… button and follow any remaining instructions.
Verify that the Client Service for NetWare is installed in the Workstation. At the Desktop, right mouse
click the My Network Places icon and select Properties. Right mouse click on the Local Area
Connection icon and select Properties. If the Client Service for NetWare is NOT loaded, click the
Install… button, then select Client as the type of network component that you wish to install. Click the
Add… button and select Client Service for NetWare. With your Windows 2000 Installer Disk readily
available, click the Have Disk… button and follow any remaining instructions.
file:///C|/0-web/boxster/WorkCentreM24-System-Analyst-Guide/Pages/T5_NW31x_trouble.htm (2 of 6) [9/4/03 8:33:23 AM]