Xerox WorkCentre M24-6082 - Manual (Page 212)

NetWare 4.x, 5.x (NDS) Troubleshooting
At the Windows workstation, experiencing the communication problem, perform these tasks:
1. At your 95/98/Me/NT workstation verify that the correct protocol and service is installed.
At the Desktop, right mouse click the Network Neighborhood icon ("My Network Places" in Windows
Me).
Left mouse click on Properties.
Click on the Protocols Tab (in Win. NT) or the Configuration Tab (in Win. 95/98/Me) to verify that the
IPX/SPX Protocol has been installed. It should appear in the displayed list.
Note: If the IPX/SPX Protocol has NOT been installed, click the Add button, select IPX/SPX Protocol
from the available list and click OK. If the setup program fails to find the required files, you will have to
click Have Disk... to load the protocol from the Operating System installer disk for this workstation.
Left mouse click on the Services Tab (in Win. NT) or the Configuration Tab (in Win. 95/98/Me) to
verify that the Novell Client for NetWare (such as IntranetWare Client for Windows NT or Novell Client
32) is loaded. Do NOT use the Microsoft Client for NetWare because it is NOT NDS enabled.
Note: If the Novell Client is not loaded you will need to load the Novell Client Service from the Novell
Server Install CD ROM. Get the CD ROM, insert it in your ROM drive, and use Windows Explorer to
locate the Read Me file for your NetWare version. Follow the Read Me instructions to install the client.
When finished with the install, unless otherwise instructed by the Read Me file, you may still have to
click on the Services Tab (NT) or Configuration Tab (95/98/Me), click the Add button, select the Novell
client service, and click OK.
2. At your Windows 2000 workstation, verify that the correct protocol and service is installed.
Verify that the NW Link/IPX/SPX/NetBIOS Compatible Transport Protocol is installed in the
Workstation. At the Desktop, right mouse click the My Network Places icon and select Properties.
Right mouse click on the Local Area Connection icon and select Properties. Verify that the Protocol
has been installed. If the protocol is NOT loaded, click the Install… button, then select Protocol as the
type of network component that you wish to install. Click the Add… button and select NW
Link/IPX/SPX/NetBIOS Compatible Transport Protocol. With your Windows 2000 Installer Disk
readily available, click the Have Disk… button and follow any remaining instructions.
Verify that the Client Service for NetWare is installed in the Workstation. At the Desktop, right mouse
click the My Network Places icon and select Properties. Right mouse click on the Local Area
Connection icon and select Properties. If the Client Service for NetWare is NOT loaded, click the
Install… button, then select Client as the type of network component that you wish to install. Click the
Add… button and select Client Service for NetWare. With your Windows 2000 Installer Disk readily
available, click the Have Disk… button and follow any remaining instructions.
3. Verify that the driver is using the correct Network Port to print through. On Windows desktops, select
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