8 technical support, Support information – HP Integrated Lights-Out 2 User Manual
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8 Technical support
Support information
HP iLO Advanced Pack and HP iLO Advanced Pack for Blade System included with Insight Control
suites and iLO Power Management Pack include one year of 24 x 7 HP Software Technical Support
and Update Service. This service provides access to HP technical resources for help in resolving
software implementation or operations issues. The service also provides access to software updates
and reference manuals either in electronic form or on physical media as they are made available
from HP.
HP offers product support and product updates to HP iLO Advanced and HP iLO Advanced Pack
for Blade System customers in two ways:
•
When purchased as individual licenses, you receive startup technical software support at no
additional charge by calling HP Support up to 90 days from the date of purchase. Phone
support is offered, assisting you with installation, setup, and questions pertaining to the canned
scripts and the respective usages. HP worldwide numbers for Support are available on the
HP website (
). You can purchase updates
separately at your discretion.
•
When HP iLO Advanced Pack and HP iLO Advanced Pack for Blade System are obtained
with the purchase of an Insight Control suite and iLO Power Management Pack, licenses
include one year of 24 x 7 HP Software Technical Support and Update Service.
With the bundled Technical Support and Update Service, HP iLO Advanced Pack and HP iLO
Advanced Pack for Blade System customers benefit from expedited issue resolution, and
proactive notification and delivery of iLO Advanced and iLO Select software updates. For
more information, see the HP website at
, select your product,
and review the Quickspecs.
To activate your HP Software Technical Support and Update Service for iLO Advanced and
iLO Select, you must register your software purchase through the HP website at
Failure to register your service jeopardizes service fulfillment.
Your Service Agreement Identifier (SAID) is delivered to you after registration. After you receive
your SAID, you can go to the Software Update Manager (SUM) web page to view your
contract and choose electronic delivery (in addition to standard media-based updates). For
more information about this service, see the HP website at
HP also offers a number of additional software support services. Many are provided at no additional
charge.
•
Startup technical software support – Phone support is available to help you with basic
installation, setup, and usage questions. This support is provided by the knowledgeable HP
Insight Control Management and Systems Insight Manager specialists' team and is available
at no additional charge up to 90 days from the date of purchase of your server. For support
in the US, call
•
1 800 334 5144. When prompted, ask for Insight Manager, P2P, or SMP.
HP worldwide support numbers are available at the HP website at
.
•
Join the discussion on the HP website at
. The HP Support Forum is
a community-based, user-supported tool designed so that HP customers can discuss HP products.
To discuss Insight Control and Insight Essentials software, click Management Software and
System Tools.
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