HP StorageWorks XP48 Disk Array - Manual (Page 142)

Troubleshooting 142
3. View the detailed information in the operation log, and then check the item in which the failure occurred
and also check the error message.
4. From the error message and the product status, check the error cause and the status of the setup item in
which the failure occurred. Remove the error cause if necessary.
5. Manually cancel any setup operation that was interrupted by the error.
6. In the Details - Transaction Logs dialog box, check the items that have been executed.
7. Manually cancel setup processing of the target product. For canceling, reverse the operating procedure.
8. Use Provisioning Manager to perform the series of setup operations again from the start.
11-1-2 When Setup is Interrupted
When a user adds, expands, or deletes a file system, or adds or deletes a device file, Provisioning Manager
operations might be interrupted during a processing sequence. In this case, perform the necessary operation,
and then use the operation log window to resume processing. The operation following the interruption differs
depending on the system component. For details about the required operation, see
11-2
For details on resuming processing, see section 10-3 .
11-2 Function-Specific Summary of Troubleshooting Steps
Table 11-1 through Table 11-12 list the troubleshooting information for each Provisioning Manager function.
Table 11-1 Troubleshooting Information: Window Display
Problem Cause Recommended Action
A Japanese message is displayed in
the English language environment. The Japanese locale is set for the
management server. Set English locale for the
management server.
After a database has been restored,
the windows in the navigation frame
do not match those in the
information frame. The repository of the Command
View XP AE Suite common
component database is not
synchronized with the repository of
Device Manager. Change server.base.initialsynchro of
Device Manager server.properties to
true
and restart the server. Then
reset the value to false.
For details, see the HP StorageWorks
Command View XP Advanced Edition
Device Manager Server Installation
and Configuration Guide.
During daylight saving time, the
operation start and end times
displayed in the Transaction Logs
information window do not reflect the
daylight saving time. The start and end times maintained
by transaction log management are
the times that were set by the
management server. The time
setting in the client machine does
not match that in the management
server. Match the time setting in the client
machine to the daylight saving time.
Table 11-2 Troubleshooting Information: Provisioning Manager Functions
Problem Cause Recommended Action
Concurrent access as a shared volume
group failed. The provisioning support facility of the
Device Manager agent supports the
creation and activation (varyon) of an
ordinary volume group. Concurrent access using cluster
management software may require the
creation and activation of a special
volume group in some cases.
See the manual for the cluster
management software and determine
whether the creation and activation of a
special volume group are required, and
convert or shift from an ordinary volume
group if necessary.