Follett VERSION 6.00 - Manual (Page 456)

04/04 456 Search Stations
Troubleshooting
When starting or running WebCollection Plus, error messages may appear in the
Windows NT/2000 Event Viewer or in your browser during a search. The
following table contains some of the error messages that may appear.
Error message Cause/Solution
Could not initialize database, error: [error
description].
Additional errors when attempting to initialize
database. Contact Follett Software Company's
Technical Support department.
Could not load resource file. Resource file (WPACSPEN.TRF) not found.
Contact Follett Software Company's Technical
Support department.
The database is being exclusively used by
[application name] since [date] at [time].
Please try again later.
The database cannot be accessed because it is being
accessed in exclusive mode (e.g., the Rebuild
Keywords utility). Wait until processing is complete
and try again. WebCollection Plus will contact the
database on the next search request.
The database server could not be found. FairCom Server is not running.
Restart FairCom Server.
The database server is unavailable. Please
try again later.
FairCom Server was not started before starting
WebCollection Plus. WebCollection Plus will contact
the database on the next search request after
FairCom Server is started.
Not enough memory for operation. Low memory error. Close any unnecessary
applications running on the Web server and check
the TEMP directories for unnecessary files.
Port [number] is already in use. WebCollection Plus may already be running. Check
the Services dialog. If not, see Configuring
WebCollection Plus v5.10" in the WebCollection Plus
Guide to change the port number.
You cannot access OPAC at this time. A
critical process did not complete
successfully. Please contact the librarian
for assistance.
A critical process started and was unable to
complete. Contact Follett Software Company's
Technical Support department.