Follett VERSION 6.00 - Manual (Page 173)

04/04 Chapter 12 Managing holds 173
The exception report is divided into sections that show what action Circulation
Desk has taken on the holds and reserves. The following table describes the cause
of each message and gives recommended actions:
FollowĆup for the Daily Holds Processing exception report
Holds processing section Cause
Illegal Holds Deleted Circulation Desk rarely encounters illegal hold situations. As an
example, if you place a hold and then delete all of the copies of an
item, Circulation Desk can never fulfill the hold. This can also occur if
all of the copies of a title are marked Lost or Missing after a hold is
placed.
Reserves Processed Circulation Desk processes a reserve on the pre-reserve processing
date (selected in System Setup). It temporarily sets the hold status to
pending. If the copy is available, the report also lists the copy under
Pending Holds Readied (see below).
Pending Holds Expired Circulation Desk expires a pending hold or reserve if the current date
is beyond its expiration.
Since an expired hold is never made ready, you can extend the
expiration date, making it pending again. You cannot extend the
expiration date of a reserve. If expired holds and reserves are not
automatically deleted, you need to delete them manually.
Ready Holds Expired Circulation Desk expires a ready hold or reserve if the current date is
beyond its expiration date.
Since the patron did not retrieve the ready hold, you can extend the
expiration date, making it ready again. You cannot extend the
expiration date of a reserve. If expired holds and reserves are not
automatically deleted, you need to delete them manually.
Expired Holds Deleted If you chose, in System Setup, to delete expired holds and reserves
automatically, Circulation Desk does so, after the specified number of
days, during the Daily Holds Processing. If you chose not to delete
them automatically, they remain in the system until you manually
delete them.
See also: For more information about deleting expired holds and
reserves automatically, see Setting time limits for items on hold" on
page 78.
Pending Holds Readied If a copy becomes available to fulfill a pending hold, Circulation Desk
makes the hold ready and changes the copy status to On Hold.
If a reserved copy is available, and the processing date is today,
Circulation Desk makes the reserve ready and changes the copy status
to On Hold.
When a hold or reserve is readied, inform the patron as soon as
possible so that the hold (or reserve) does not expire before the patron
retrieves it. You may also need to retrieve the copy that fulfills the hold
or reserve from your shelves.