Troubleshooting – Follett VERSION 6.00 User Manual
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Circulation Desk
Message
Cause
This patron is restricted.
This patron has a restricted status. This usually
indicates that you do not want to check out or renew
any copies to this patron.
To prevent this message from appearing, print out a list
of restricted patrons from Reports before circulating
with your PHD. Use this list to monitor transactions.
See also: For more information about printing patron
lists, see Generating a Patron Name List" on page 575.
This patron's card has expired.
The patron has not renewed his library card. This
usually indicates that this patron would normally not
be allowed to checkout or renew any copies.
To prevent this message from appearing, print out a list
of patrons with expired library cards from Reports beĆ
fore circulating with your PHD. Use the list to monitor
transactions.
See also: For more information about printing patron
lists, see Generating a Patron Name List" on page 575.
The temporary copy cannot be deleted
because there is a fine on it, or there is a
hold. Do not reuse the barcode.
A temporary copy has been checked in. Since there are
fines or holds pending on this copy, Circulation Desk
cannot delete the temporary title or its copy. The
temporary title and copy will be deleted when the fine
or hold has been addressed.
If you reuse your barcodes for temporary items, make
sure that you do not reuse this barcode until the fines or
holds have been addressed.
See also: For more information about temporary titles
and their copies, see Adding a title during a checkout"
on page 139.
There are pending holds on this copy.
The copy that was checked out or renewed had
pending holds associated with it. You may want to
extend the expiration date of these holds to make sure
that they do not expire before becoming ready.
See also: For more information about extending holds,
see How to extend the life of a hold" on page 169.
There is no loan period defined .Ă.Ă.
This message indicates that there is no loan period
defined for this transaction type in the Policies tab in
System Setup. Circulation Desk will use the loan period
defined in the Remote Circulation window.
Be sure to set up your circulation policies in the Policies
tab in System Setup before circulating with your PHD
again.
See also: For information about setting up loan periods,
see How to limit loan periods" on page 78.
Troubleshooting
The most common problems encountered with the PHD involve battery or
scanner tip problems. If you have problems using the PHD, please see the
manufacturer's user documentation as well as Appendix E, Using a PHD+,
PHD+ II, or PHD Laser+," or Appendix F, Using a PHD Dolphin+."