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Troubleshooting – Follett VERSION 6.00 User Manual

Page 182

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04/04

182

Circulation Desk

Message

Cause

This patron is restricted.

This patron has a restricted status. This usually

indicates that you do not want to check out or renew

any copies to this patron.
To prevent this message from appearing, print out a list

of restricted patrons from Reports before circulating

with your PHD. Use this list to monitor transactions.
See also: For more information about printing patron

lists, see Generating a Patron Name List" on page 575.

This patron's card has expired.

The patron has not renewed his library card. This

usually indicates that this patron would normally not

be allowed to checkout or renew any copies.
To prevent this message from appearing, print out a list

of patrons with expired library cards from Reports beĆ

fore circulating with your PHD. Use the list to monitor

transactions.
See also: For more information about printing patron

lists, see Generating a Patron Name List" on page 575.

The temporary copy cannot be deleted

because there is a fine on it, or there is a

hold. Do not reuse the barcode.

A temporary copy has been checked in. Since there are

fines or holds pending on this copy, Circulation Desk

cannot delete the temporary title or its copy. The

temporary title and copy will be deleted when the fine

or hold has been addressed.
If you reuse your barcodes for temporary items, make

sure that you do not reuse this barcode until the fines or

holds have been addressed.
See also: For more information about temporary titles

and their copies, see Adding a title during a checkout"

on page 139.

There are pending holds on this copy.

The copy that was checked out or renewed had

pending holds associated with it. You may want to

extend the expiration date of these holds to make sure

that they do not expire before becoming ready.
See also: For more information about extending holds,

see How to extend the life of a hold" on page 169.

There is no loan period defined .Ă.Ă.

This message indicates that there is no loan period

defined for this transaction type in the Policies tab in

System Setup. Circulation Desk will use the loan period

defined in the Remote Circulation window.
Be sure to set up your circulation policies in the Policies

tab in System Setup before circulating with your PHD

again.
See also: For information about setting up loan periods,

see How to limit loan periods" on page 78.

Troubleshooting

The most common problems encountered with the PHD involve battery or

scanner tip problems. If you have problems using the PHD, please see the

manufacturer's user documentation as well as Appendix E, Using a PHD+,

PHD+ II, or PHD Laser+," or Appendix F, Using a PHD Dolphin+."