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14 - customer training, 14 – customer training – Gasboy CFN Series Site Controller III Start-up User Manual

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MDE-4793A CFN Series Site Controller III Start-up Manual for CFN III Versions 3.5 and above · November 2008

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Customer Training

14 – Customer Training

Identify for the terminal operator, the different icons and the task bar on the XP

Embedded desktop. Explain how to use the Start button or icons to start programs. Explain
how to minimize a running program window, how to restore it from the task bar and how to
close it. Explain how to use the XP Embedded explorer to copy, rename, and delete files.
Explain how to shut down the PC. Show the site manager how to log on to XP Embedded as
the system administrator.

Explain to the terminal operator how to open the SC III terminal session and how to

minimize it. Explain the importance of how to leave the SC III session running in background.
Explain how the PC/remote terminal responds to all commands. Review MDE-4762 Site
Controller III Manager’s Manual for Windows XP Embedded and all relevant commands.
Have the terminal operator perform the commands.

Explain the importance and show how and when to use the backup commands.

Refer the user to the PC, monitor, remote terminal, and printer manuals for any periodic

maintenance. Also review the data terminal switches, buttons, and LED’s for proper settings
and indications.

Show the site manager and terminal operator how to dispense product by initiating

transactions with the customer’s cards at the ICR unit on the fuel island. If the customer's
cards are not available, use the test cards provided with the system.

Review MDE-4759 CFN III Payment Application Best Practices Implementation

Requirements with the Site Manager.

For systems with a PPC, demonstrate the following both with and without a network:

for SC III/POS WS, open a Profit Point session and switching back and forth between

Profit Point and SC III.

Fuel only, cash, credit

Merchandise only, cash, credit

Combined fuel/merchandise, cash, credit

Scanned item not on file

Add item, add fuel

Off hook, active payable pump menus, working sale, new merchandise

Size (modifier keys), PLU key

Change fuel prices from SC III

Change PLU, UPC prices from Profit Point

Shift break

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