1 troubleshooting, Frequently asked questions, Troubleshooting – KEYENCE IG Series User Manual
Page 152

A-2
IG-E
Append
ix
1
Troubleshooting
This section describes corrective actions when errors occur.
Frequently Asked Questions
Problem
Check points
Corrective actions
Nothing is dis-
played on the 
amplifier control 
unit.
Is the power cable con-
nected correctly?
Connect the power cable correctly.
"Sensor Amplifier Wiring" (page 2-6)
Is the sensor amplifier cor-
rectly added?
Add the sensor amplifier correctly.
"Mounting the Sensor Amplifier" (page 2-2)
The power saving indica-
tion may be working.
Cancel the power saving indication.
"16. Power saving indication" (page 4-41)
Values are not 
displayed.
Is the object within the 
detection range?
Adjust the object to correctly fall within the measure-
ment range.
Is there an obstacle within 
the measurement range?
Remove the obstacle.
Is the transmitter/receiver 
correctly mounted?
Mount the transmitter/receiver correctly.
"Mounting the Sensor Head" (page 2-8)
Is the hold function being 
used?
Check the hold function setting.
Input the timing input according to the setting.
"5. Hold function" (page 4-20)
The laser emission may 
be stopped.
Check whether the laser emission stop input is ON or 
not.
"11. External input" (page 4-33)
Are the output wire and 
input wire short-circuited?
Check the wiring.
"Sensor Amplifier Wiring" (page 2-6)
The value fluc-
tuates.
Has the standard wave-
form been registered?
Register the standard waveform.
"3-4 Registering the Standard Waveform (Gain 
adjustment)" (page 3-9)
Is the average number of 
times set to small 
(response time set to 
fast)?
Increase the average number of times.
" 3. Average number of times (Response time)" 
(page 4-17)
Is the object or sensor 
head vibrating?
Take adequate measures to prevent vibration.
Is dirt or dust stuck to the 
laser transmitter/receiver?
• Remove the dirt or dust.
• Change the measurement sensitivity.
"4-3 Setting the Measurement Sensitivity" (page 4-44)
• Use the edge check function.
"9. Edge check function" (page 4-31)
Is dust, dirt, water or oil 
stuck to the target?
• Remove the dust, dirt, water, oil, etc.
• Change the measurement sensitivity.
"4-3 Setting the Measurement Sensitivity" (page 4-44)
Are there airborne drop-
lets of dust, water or oil 
during use?
• Remove the droplets with air purge, etc.
• Change the measurement sensitivity.
"4-3 Setting the Measurement Sensitivity" (page 4-44)
Is there strong ambient 
light such as a photoelec-
tronic sensor and inverter 
fluorescent light?
Shield the ambient light to prevent it from entering the 
laser receiver.
