HP LaserJet 4345 Multifunction Printer series - Manual (Page 263)

Availability of support and service
Around the world, HP provides a variety of service and support options for purchase.
Availability of these programs will vary depending upon your location.
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services vary by
location. Contact HP Customer Care or to to
http://www.hp.com/services/carpack to
determine the services that are available to you and for more information about maintenance
agreements. In general, the MFP will have the following maintenance agreements:
Priority Onsite Service
This agreement provides 4-hour service response to your site for calls made during normal
HP business hours.
Next business day
This agreement provides next-business-day service, Monday through Friday. This service
agreement comes standard with the MFP for a period of one year. You can purchase an
extension of this agreement.
Installation and maintenance-kit replacement
An HP-authorized service or support provider will come to your site to install the MFP or to
replace the maintenance kits.
ENWW HP maintenance agreements 249