Alcatel Carrier Internetworking Solutions Omni Switch/Router - Manual (Page 1027)

Reporting Problems
Page 35-3
Reporting Problems
In some cases, you will not be able to correct the problem that occurs (for instance, a module
failure). In such cases, you should contact Alcatel Technical Support at one of the following
locations:
West Coast:
Alcatel Technical Support
26801 West Agoura Road
Calabasas, CA 91301
Telephone: 1-800-995-2696 (Domestic) 818-878-4507 (International)
Fax: 818-878-3505
Web: www.ind.alcatel.com/support
Email: [email protected]
East Coast:
Alcatel Technical Support
100 Nagog Park
Acton, MA 01720
Telephone: 1-800-995-2696 (domestic); 818-878-4507 (international)
Fax: (978) 264-3933
Web: www.ind.alcatel.com/support
Email: [email protected]
When reporting problems, you should note hardware and software details, as described in the
subsections that follow.
Report Hardware Details
When reporting problems you should be ready to report the following hardware details to
Alcatel Technical Support:
• Type of chassis (Omni Switch/Router or OmniAccess) and version of chassis (e.g.,
OmniS/R-3, OmniS/R-9)
• Serial number of chassis and module(s)
• Type of module that failed
• Hardware revision of module
• Model number of power supply
• UPS or direct connect to power source
• Any dump files on the flash file system