Elecraft K2 Owner's Manual - Manual (Page 5)

4
E
LECRAFT ®
Customer Service Information
Technical Assistance
You can send e-mail to
[email protected] and we will respond
quickly - typically the same day Monday through Friday. Telephone
assistance is available from 9 A.M. to 5 P.M. Pacific time (weekdays
only) at 831-763-4211. Please use e-mail rather than calling when
possible since this gives us a written record of the details of your
problem and allows us to handle a larger number of requests each
day.
Repair / Alignment Service (We want to make sure
everyone succeeds!)
If necessary, you may return your Elecraft product to us for repair or
alignment. (Note: We offer unlimited email and phone support to get
your kit running, so please try that route first as we can usually help
you find the problem quickly.)
IMPORTANT: You must contact Elecraft before mailing your
product to obtain authorization for the return, what address to ship it
to and current information on repair fees and turnaround times.
(Frequently we can determine the cause of your problem and save
you the trouble of shipping it back to us.) Our repair location is
different from our factory location in Aptos. We will give you the
address to ship your kit to at the time of repair authorization.
Packages shipped to Aptos without authorization will incur an
additional shipping charge for reshipment from Aptos to our repair
depot
.
To ship the unit, first seal it in a plastic bag to protect the finish. Use
a sturdy packing carton with at least 3-in (8 cm) of foam or shredded
paper on all sides. Seal the package with reinforced tape. (Neither
Elecraft or the carrier will accept liability for damage due to
improper packaging.)
Elecraft 1-Year Limited Warranty
This warranty is effective as of the date of first consumer purchase (or if
shipped from the factory, the date the product is shipped to the customer). It
covers both our kits and fully assembled products. For kits, before requesting
warranty service, you should fully complete the assembly, carefully
following all instructions in the manual.
Who is covered: This warranty covers the original owner of the Elecraft
product as disclosed to Elecraft at the time of order. Elecraft products
transferred by the purchaser to a third party, either by sale, gift, or other
method, who is not disclosed to Elecraft at the time of original order, are not
covered by this warranty. If the Elecraft product is being bought indirectly
for a third party, the third party’s name and address must be provided at time
of order to ensure warranty coverage.
What is covered:
During the first year after date of purchase, Elecraft will
replace defective or missing parts free of charge (post-paid). We will also
correct any malfunction to kits or assembled units caused by defective parts
and materials. Purchaser pays inbound shipping to us for warranty repair; we
pay shipping to return the repaired equipment to you by UPS ground service
or equivalent to the continental USA and Canada. For Alaska, Hawaii, and
other destinations outside the U.S. and Canada, actual return shipping cost is
paid by the owner.
What is not covered:
This warranty does not cover correction of kit
assembly errors. It also does not cover misalignment; repair of damage
caused by misuse, negligence, battery leakage or corrosion, or builder
modifications; or any performance malfunctions involving non-Elecraft
accessory equipment. The use of acid-core solder, water-soluble flux solder,
or any corrosive or conductive flux or solvent will void this warranty in its
entirety. Also not covered is reimbursement for loss of use, inconvenience,
customer assembly or alignment time, or cost of unauthorized service.
Limitation of incidental or consequential damages:
This warranty does
not extend to non-Elecraft equipment or components used in conjunction
with our products. Any such repair or replacement is the responsibility of the
customer. Elecraft will not be liable for any special, indirect, incidental or
consequential damages, including but not limited to any loss of business or
profits.