Unitec POS4000/V2 - Manual (Page 137)

POS4000
Document Number: POS4003 129
Document Title: POS4000/V2 Operations Manual
If you have a console with version 6.1 hardware do not change the wiring of the
cable, but acquire an SA1606 adaptor to make the 6.1 console conform to the
latest pin outs. These adaptors are available to Wash distributors Via Wash
manufacturers or Directly from Unitec Electronics.
Troubleshooting Guide
Symptom: Wash 1 at the pump is configured to be the most expensive wash
and gives a code for the cheapest wash.
Cause: EXT POS is configured for the reverse order as configured in the
POS4000.
Solution: Set Reverse order configuration and POS Max Washes (See Sections
6.2.10.5 and 6.2.10.3)
Symptom: Receipt at pump or register is showing that code is good for that day
only. Code age warning is set to another number
Cause: EXT POS is using enhanced protocol commands
Solution: Enable “Set Send Code Age” function (See section 6.2.10.4)
Symptom: Codes on ticket do not have 0 at end
Cause: Some manufacturers of Register Equipment only work with 5 digit codes
Solution: Set the code length to 5 digits
Symptom: Message
Αtimeout from unit 2" appears on screen of console when
the site controller is connected to the DB-9 connector of the console
Cause: Most all register/Site controller equipment is Earth grounded at the
Signal end. This may cause ground differentials when connected to Older
POS4000 consoles.
Solution: You may want to purchase a POS4000 Update kit, which will include
an isolation transformer for the interface board and grounding instructions.
Symptom: Message
Α POS No STX XXX≅, Α POS no SOH≅ or Α POS BCC
Error
≅ appears on second line of console screen
Cause: The serial port of the console is receiving incorrect data from the Site
Controller/Register. You may have the wrong POS type selected from the
ΑEXT
POS MENU->
≅ refer to the chart in this appendix.
Optional Software is available for EXTPOS Connection at Secondar
Note:
y
POS4000 Consoles.