Troubleshooting: e-mail – Xerox 7675 User Manual
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Troubleshooting: E-mail
If you are experiencing problems with sending an E-mail, first verify the machine is connected on the
network and functioning as a printer by performing the following activities:
1.
Check the network cable at the back of the machine.
2.
Send a test page from your PC to the machine.
3.
If connected via TCP/IP try a PING from your workstation to the machine.
Configure your machine on the network or resolve any networking issues before attempting to use the E-
mail feature. For instructions to configure the machine on the network refer to the Read Me topic in this
guide.
Ensure E-mail is installed properly.
At the machine, verify that you have an E-mail button on the machine screen interface and that it is not
grayed out or unavailable.
It may be necessary to press the Services button view the E-mail button on screen.
Install E-mail before proceeding. For instructions refer to the E-mail topic in the Options section of this
guide.
Note: If you have installed E-mail but the button is grayed out or unavailable, at the machine
At the Work Station
1.
Open your web browser and enter the TCP/IP address of the machine. Press [Enter]
2.
Click the [Properties] Tab
3.
Enter the Administrator User name and password if prompted. the default is [admin] and [1111].
Press [Login].
4.
Select [Services]
5.
Select [Services Registration]
6.
Select the Email check box to enable
7.
Select [Apply]
At the Machine
1.
Select [Services], or [All Services]
2.
Check to see if Email option is available
3.
If no, contact Customer Support
Verify that the E-mail settings have been properly configured on the machine by printing a
Configuration Report.
At the Machine
1.
Press the [Machine Status] button.
2.
Touch [Print Reports].
3.
Touch [Configuration Report].
4.
Touch [Print Selected Report].
5.
Touch [Close].
View the Network Setup details. Verify that the SMTP IP Address is correct and that the TCP/IP Domain
Name, Host Name and DNS settings are properly configured.
Are the E-mail settings properly configured?
For instructions refer to the E-mail topic in the Options section of this guide.