Outback Power Systems MATE3 Owners Manual - Manual (Page 182)

Warranty Information
180 900-0117-01-00 Rev C
How to Arrange for Warranty Service
During the warranty period beginning on the invoice date, OutBack Power Technologies will repair or
replace products covered under this limited warranty that are returned to OutBack Power Technologies’
facility or to an OutBack Power Technologies authorized repair facility, or that are repaired on site by an
OutBack Power Technologies authorized repair person.
IMPORTANT:
For full Warranty description, see previous page.
Contacting OutBack
To request warranty service:
 call OutBack Technical Support at +1.360.435.6030, or direct at +1.360.618.4363, or
 send an email to Technical Support at
101H102H
[email protected].
To ensure warranty coverage, this contact must be within the effective warranty period. If service is
required, the OutBack Technical Support representative will issue a Return Material Authorization (RMA)
number.
Troubleshooting
In the event of a Product failure, the customer will need to work with an OutBack Technical Support
representative to perform the necessary troubleshooting. This is a required step before a return can be
performed. Troubleshooting requires a qualified technician to be present at the site of the Product, with a
quality voltmeter that measures both DC and AC. The OutBack representative will request voltmeter
readings, Product error messages, and other information. Many, many problems can be resolved on-site.
If the customer is not willing or able to provide these readings (or is not willing or able to visit the site),
and the Product is found to have no problems upon return, OutBack may choose to charge additional
labor and handling fees up to $180.00 U.S.
Return Material Authorization (RMA)
A request for an RMA number requires all of the following information:
1. Product model and serial number;
2. Proof-of-purchase in the form of a copy of the original Product purchase invoice or receipt confirming
the Product model number and serial number;
3. Description of the problem; and
4. Shipping address for the repaired or replacement equipment.
Upon receiving this information, the OutBack representative can issue an RMA number.