HP OneView - Manual (Page 261)

31.18.4 Directory service not available
Possible cause and recommendation Symptom
Directory service server is down
1. Locally run the ping command on the directory server IP address or host name to determine
if it is online.
2. Verify that the appliance network is operating correctly.
3. Contact the directory service administrator to determine if the server is down.
Inaccurate settings in the Add Directory screen
1. Verify that the name of the directory service is unique and entered correctly. Duplicate
names are not accepted.
2. Verify that the Directory type is correct.
3. Ensure that the Search context fields are correct.
Verify that the group is configured in the directory service.
4. Verify that the credentials of the authentication directory service administrator are correct.
5. Ensure that the role assigned to the group is correct.
Cannot connect to the
directory service
31.18.5 Cannot add directory service
Possible cause and recommendation Symptom
Lost connection with directory service host
1. Verify that the settings for the directory service host are accurate.
2. Locally run the ping command on the directory server’s IP address or host name to determine
if it is on-line.
3. Verify that the port for LDAP communication with the directory service is correct.
4. Verify that the port you are using for communication is not blocked by any firewalls.
5. Verify that the appliance network is operating correctly.
6. Determine that the appliance virtual machine is functioning properly and that there are
enough resources.
Connectivity
Inaccurate credentials
1. Verify the login name and password are accurate.
2. Verify the search context information is accurate; you might be trying to access a different
account or group.
3. Re-acquire and install the directory service host certificate.
4. Contact the directory service provider to ensure that the credentials are accurate.
Cannot log in
31.18 Troubleshooting user accounts 261