Watlow EZ-ZONE PM Integrated Controller User Manual

Page 3

• All configuration information
• User's Guide
• Factory Page

Return Material Authorization (RMA)

1. Call Watlow Customer Service, (507) 454-5300, for a

Return Material Authorization (RMA) number before

returning any item for repair. If you do not know why

the product failed, contact an Application Engineer or

Product Manager. All RMA’s require:
• Ship-to address
• Bill-to address
• Contact name
• Phone number
• Method of return shipment
• Your P.O. number
• Detailed description of the problem
• Any special instructions
• Name and phone number of person returning the

product.

2. Prior approval and an RMA number from the Customer

Service Department is required when returning any

product for credit, repair or evaluation. Make sure the

RMA number is on the outside of the carton and on all

paperwork returned. Ship on a Freight Prepaid basis.

3. After we receive your return, we will examine it and try

to verify the reason for returning it.

4. In cases of manufacturing defect, we will enter a repair

order, replacement order or issue credit for material

returned. In cases of customer misuse, we will provide

repair costs and request a purchase order to proceed

with the repair work.

5. To return products that are not defective, goods must

be in new condition, in the original boxes and they must

be returned within 120 days of receipt. A 20 percent

restocking charge is applied for all returned stock con-

trols and accessories.

6. If the unit is not repairable, you will receive a letter of

explanation. and be given the option to have the unit

returned to you at your expense or to have us scrap the

unit.

7. Watlow reserves the right to charge for no trouble found

(NTF) returns.

The EZ-ZONE PM User's Guide is copyrighted by Watlow

and OTHER PATENTS PENDING