Fujitsu Ricoh Fujitsu N7100E Network Image Scanner - Manual (Page 382)

7.3 Other Troubleshooting
382
■ Check item
Does the same problem occur after turning the scanner power off and back
on again, and re-logging in?
■ Action
Disconnect the AC cable from the scanner to turn off the scanner, and connect the AC cable
again. After turning the power off, wait for at least 10 seconds before turning the power back on
again.
If the problem persists even after taking the above mentioned actions, contact the distributor/
dealer where you purchased this product.
■ Check item
Is the button displayed on the touch panel?
■ Action
The Scan button can only be used on the following windows:
 [Send e-Mail] window
 [Send Fax] window
 [Print] window
 [Save] window
 [Scan Viewer] window
 [Scan Test] window
 [Message Screen]
 [Scan Count] window
 Confirmation window showing the number of scanned sheets
 [File Name] window
■ Check item
Do the documents satisfy the conditions given in
"A.2 Paper Quality"
(P.395) ?
■ Action
Use documents which satisfy the conditions described in "A.2 Paper Quality" (P.395) .
■ Check item
Has the document been loaded correctly into the ADF paper chute?
■ Action
Riffle and realign the document stack, then load it back into the ADF paper chute.
■ Check item
Is the document stack more than 5 mm thick?
■ Action
Remove sheets from the stack to reduce it to a thickness of 5 mm or less.
Even after pressing the Scan button, scanning does not start.
Multifeed errors occur frequently.