TA Triumph-Adler DC 2020 - Manual (Page 79)

3-5
Section 3 Troubleshooting
Troubleshooting Tables
If you experience trouble with your fax machine, refer to the tables below for
the appropriate corrective procedures. If the trouble persists, contact your
service representative, an authorized service center or the place of
purchase.
Problem Check point Page Procedure
I am not able to send my
documents.
Is the modular cord connected correctly? 1-2 Connect the modular cord correctly.
Is “Communication Error.” displayed? 8-9
___
Perform the necessary procedure to
correct the error and try to transmit the
documents again.
Is Password Check Transmission turned
ON?
4-39
Turn Password Check Transmission
OFF.
Is the type of phone line setting set
correctly?
1-6
Make sure the telephone line setting is
correct.
I am not able to perform Broadcast
Transmission.
Is the memory in your fax machine full?
1-26
4-13
4-46
Try the Broadcast Transmission
procedure again after memory becomes
available or after you create available
space in memory.
Is the box number you are trying to enter
the same as the subaddress already
registered for an F-Code Based Relay
Box (or F-Code Based Confidential
Box)? You CANNOT register an Encryption
Box number that is identical to a
registered F-Code Box subaddress.
Select a different Encryption Box
number.
I am not able to print out
documents from my Encryption
Box.
___
Are the Encryption Box number and ID
that you entered correct? Check the registered Encryption Box
information.
The detected document size is
often wrong.
Is the machine installed in a location
where it is exposed to strong light from
directly overhead, or from above and
behind?
If the machine is installed in such a
location, document size detection may
be influenced. Consult with your service
representative, an authorized service
center or the place of purchase.
During registration of an Encryption
Box, an error occurs when I enter
the box number and I cannot
register the Encryption Box.