Bio-Rad BioLogic Signal Import Module (SIM) - Manual (Page 209)

Problem Possible Cause Solution
Instrument face- A communication problem
plates (eg. pump, has occurred.
UV, fraction collec-
tor) “drop-off” the
screen when in
Manual mode.
Controller monitor The monitor or the
displays unusual Controller video card
colors or characters. may be defective and need
replacement.
No sound from Cables not connected
monitor speakers. properly.
“Mute” switch is activated.
Controller displays A communication problem
“General Protection has occured.
Fault” message or
“locks up” during
normal operation.
BioFrac Fraction The BioFrac is not in Local
collector will not go mode and in the main
into system mode screen.
A method or run is The file is open in either
colored red in the the BioLogic Online or
browser and I Offline window.
cannot open it.
The BioLogic Hardware
server is hung.
TROUBLESHOOTING MAINTENANCE AND TROUBLESHOOTING
12-2
1. Exit the DuoFlow application and turn off the
Controller. Turn off the Workstation.
2. Make sure all Instrument Bus (phone jack style)
connections are secure in all the instruments. Turn
the Controller and Workstation back on.
3. If the problem persists, contact Bio-Rad Technical
Service.
1. Exit the DuoFlow application and restart the
Controller.
2. If the problem persists, contact Bio-Rad Technical
Service.
1. Consult the monitor instruction manual to ensure
that the cables are correctly connected.
2. Press the “mute” button, which is located on the
front of the monitor to turn on the speakers.
1. Exit the DuoFlow application and restart the
Controller.
2. If the problem persists, contact Bio-Rad Technical
Service.
Placed the BioFrac in Local mode so that it displays
the main screen (start-up screen). Press the System
option in the BioFrac panel of the BioLogic software's
manual screen.
Go to the BioLogic Online or Offline window where it is
open and from the File menu select File/Close.
Exit the BioLogic software, press Alt-Ctrl-Del and then
select the "Task List..." button. Select the Processes
tab and kill any of the following processes that may be
running: BL_HWSRV.exe, biologic.exe, _biolog_offline.
Restart the BioLogic software.