INFICON XTC/C Thin Film Deposition Controller - Manual (Page 28)

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XTC/C - XTC/2 Operating Manual
1.7.2 Field Service and Repair Support
Austin, TX . . . . . . ph. 512-448-0488 . . . . . . . . . . fax 512-448-0398
San Jose, CA. . . . ph. 408-361-1200 ext. 120 . . . fax 408-362-1556
Syracuse, NY. . . . ph. 315-434-1167 . . . . . . . . . . fax 315-434-2551
If you are located outside the USA, please contact your sales office. A complete
listing of INFICON Worldwide Service Centers is available at www.inficon.com.
1.7.3 Returning Your Instrument
Do not send your instrument without first speaking with a Customer Support
Representative.
You must obtain an RMA (Return Material Authorization) number from the
Customer Support Representative. If the delivery of a package without an RMA
number is attempted, INFICON will refuse the delivery and the package will be
returned to you.
If your instrument has been exposed to process materials, you will be required
to complete a Declaration Of Contamination form.